Courses
Ground Handling and Ticketing Training
At Wings of Excellence, our Ground Handling and Ticketing Training program provides aspiring professionals with the essential skills to excel in airport operations and customer service roles. With a focus on practical, industry-relevant knowledge, this course ensures you are well-prepared to handle various aspects of ground operations and ticketing systems.
Our comprehensive program covers:
Ground Handling Procedures
Gain an in-depth understanding of airport ground operations, including baggage handling, aircraft marshalling, ramp services, and cargo management. Learn to manage the logistics of airport traffic and ensure seamless operations.
Check-in and Boarding Processes
Master the procedures for check-in, boarding, and passenger processing. Learn how to manage flight schedules, passenger queries, and document verification with professionalism and efficiency.
Ticketing and Reservation Systems
Get hands-on experience with major Global Distribution Systems (GDS) like Amadeus, Sabre, and Galileo. Learn to handle bookings, cancellations, refunds, and changes with precision and customer focus.
Customer Service Excellence
Develop skills in customer service, ensuring passengers have a smooth, pleasant airport experience from check-in to boarding. Learn how to handle customer complaints, provide information, and resolve issues efficiently.
Airport Security Protocols
Understand the critical security measures and protocols in place at airports, including passenger screening, luggage inspection, and safety regulations. Learn to handle emergencies and follow safety guidelines with confidence.
Communication Skills
Learn the best practices in communication, including professional telephone etiquette, interacting with passengers, and collaborating with airport staff, ensuring smooth operations and exceptional service.
Our Ground Handling and Ticketing program at Wings of Excellence offers practical, hands-on training, preparing you to meet the challenges of airport operations while providing superior service to passengers.
Join us and start your journey to becoming an integral part of the aviation industry’s ground operations team. With Wings of Excellence, you’re trained for success on the ground and in the skies!